Terms of Service

Platform subscriptions purchased through the Parkva application are governed by the Platform Subscription Terms, including automatic monthly renewal and self-serve cancellation effective at the end of the current billing period. This paragraph applies to platform subscriptions purchased through the Parkva application on or after July 16, 2026. Subscriptions governed by an order form or other written agreement executed before that date continue under the renewal and notice terms in effect at the time of that agreement unless the parties agree otherwise in writing.

Parkva may provide physical equipment, including but not limited to LPR cameras and mounting hardware (“Equipment”), to Operators. Unless explicitly sold to the Operator in writing (“Purchased Equipment”), all Equipment remains the sole and exclusive property of Parkva (“Parkva-Owned Equipment”).

• Returns: Upon cancellation or termination of the applicable Order Form, the Operator must return all Parkva-Owned Equipment in good working condition within thirty (30) days via traceable shipping.
• Damages: Failure to return Parkva-Owned Equipment, or returning it damaged beyond normal wear and tear, will result in liquidated damages being assessed to the Operator as specified in the applicable Order Form.

Parkva reserves the right to temporarily suspend an Operator's access to the Services or Equipment if Parkva reasonably determines that: (i) there is a threat or attack on the Services; (ii) the Operator's use disrupts or poses a security risk to the platform or other users; (iii) the Operator is using the Services for fraudulent or illegal activities; or (iv) the Operator is past due on subscription fees.

Parkva may identify the Operator as a customer of Parkva in promotional materials, website displays, and case studies. The Operator grants Parkva a limited, non-exclusive license to use its name, trademarks, and logos for this purpose.

Operators utilizing Parkva's LPR Patrol software or dashboard tools acknowledge they may access sensitive vehicle and driver registration information. You expressly certify and warrant that any lookup, retrieval, or use of vehicle registration data through the Parkva platform will be executed strictly for a “permissible purpose” as defined by the Driver's Privacy Protection Act (DPPA) (18 U.S.C. § 2721 et seq.) and applicable state privacy laws (e.g., in connection with the lawful towing, booting, or impoundment of an unauthorized vehicle). Any unauthorized lookup or misuse of LPR/DMV data is strictly prohibited and constitutes a material breach of these Terms.

The Operator maintains sole responsibility for the physical management of the parking facilities. This includes, but is not limited to, the posting of clear, conspicuous, and legally compliant signage regarding parking rules, rates, and enforcement actions. The Operator is solely responsible for the physical execution of all enforcement actions (including booting, towing, and citation issuance) and guarantees that such actions comply with all local, state, and municipal laws.

Operators agree to indemnify, defend, and hold harmless Parkva, its affiliates, officers, and employees from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: (i) the Operator's physical enforcement actions, including claims of wrongful towing, vehicle damage, or illegal booting; (ii) the Operator's failure to post legally compliant signage; (iii) the Operator's violation of the DPPA or any applicable privacy laws; and (iv) disputes between the Operator and any End-User.

Using the Services creates different kinds of relationships with Parkva depending on how you come to us:

• Monthly subscription — Parkva creates a durable account you can manage and cancel from your profile at any time.
• Resident — Your property manager invited you onto their roster. Parkva processes your data on their behalf. To leave a roster, contact your property manager directly, or — if you have moved out — use Settings → Delete my account → “I no longer live at this property.” Leaving takes effect immediately (your vehicle authorizations at that property are revoked and any parking subscriptions there are cancelled), and your property manager is notified.
• One-time purchases (hourly/daily pass, boot release, ticket payment) — We process your payment and deliver a receipt. No login account is created. Receipts can be retrieved via our lookup tool for 12 months.

See our Privacy Policy for how to delete your account or exercise other data rights.

All parking rates, hours of operation, rules, and enforcement policies are established strictly by the local Operator of the facility, not by Parkva. By parking at a facility utilizing Parkva Services, you agree to abide by all posted signs and Operator rules.

Failure to adhere to the Operator's parking rules or pay required fees may result in enforcement actions, including but not limited to the issuance of citations, vehicle immobilization (booting), or towing, entirely at your sole risk and expense. By parking at a facility managed by a Parkva Operator, you consent to the Operator and Parkva utilizing License Plate Recognition (LPR) technology to capture images of your vehicle's license plate to monitor compliance, and to querying applicable vehicle registration databases for the purpose of collecting unpaid citations.

When you initiate a transaction via the Services (e.g., purchasing a guest pass or paying a citation), you authorize Parkva and its third-party payment processors (such as Stripe) to charge your selected payment method. Parkva acts solely as a payment facilitator on behalf of Operators and Property Managers and is not the merchant of record for parking transactions; the Operator or Property Manager managing the applicable facility is the merchant of record and the counterparty to your purchase. Due to the time-bound, perishable nature of parking inventory, all transactions are final and non-refundable once a parking session has commenced or a citation has been paid.

Because Parkva is strictly the software provider, we have no authority to overturn citations, release booted vehicles, or issue refunds without the explicit authorization of the local Operator. Any disputes regarding citations, tows, or requests for refunds must be directed to the Operator managing the facility. You agree not to initiate chargebacks with your credit card issuer for validly processed parking sessions or citations.

To be plain about who is responsible: the decision to cite, boot, or tow a vehicle is made by the property and the Operator, not by Parkva. They set the parking rules, post the signage, and decide whether a particular vehicle is in violation. Parkva records the action and processes the payment; it does not inspect vehicles or authorize enforcement, and it is not responsible for a citation, boot, or tow that was wrongful or issued in error. If you believe an enforcement action against your vehicle was a mistake, raise it with the Operator named on your citation or notice — they are the party who can cancel, release, or refund it.

The Services are provided “AS IS” and “AS AVAILABLE” without warranties of any kind, either express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement.